To the Residents of Wendy Morris Realty Residential-Managed Property
As Hurricane Irma moves north and dissipates, we have already started to see our teams return to your communities. Wendy Morris Realty Residential associates who had to evacuate with their families are beginning to head back to their homes – and the communities they serve. We expect to be fully staffed on most properties over the next few days. However, that will depend largely on the location of the property and any municipalities along the coast that may continue to restrict access. Thank you for your continued understanding and patience as we do all we can to make it back to each property in our care.
For those of you in safe and comfortable locations, we suggest that you wait until you have specific information and know the condition of your community, before returning to your property.
Where We Are
Initial reports from our communities indicate that the damage is not as severe as it could have been. We are certainly thankful as many were spared from the full extent of Hurricane Irma’s devastation. I am proud of the professionalism and commitment demonstrated by our associates. Without their rigorous adherence to each community’s hurricane plans, and your partnership as we prepared for the storm, the damage could have been much worse.
However, many communities did experience significant damage and we now have to focus our efforts on the rebuilding process.
What we are seeing across the state, particularly in coastal areas, is substantial flooding, water intrusion and landscaping damage. Many of our high-rise and condominium properties have experienced water damage and intrusion, both in their lobbies and individual units. There are also widespread power outages across most of the state. We are also very concerned about the forecast for continued rain and flooding in certain areas due to Hurricane Jose, which is on the horizon. We will be keeping a watchful eye on Hurricane Jose and will keep you apprised of his progress.
Many municipalities have also imposed curfews from dusk to dawn, which have already been addressed in our front-desk team schedules.
At this stage, we ask for your continued patience as we allow the local authorities to do their jobs – to clear the roads and open transportation systems. We will also be patiently waiting for the restoration of power throughout the state and the opening of the port, which will allow fuel deliveries to resume.
Our teams have already visited the properties that we have been able to access. As we return to each property, we are assessing damage and starting to create action plans. When power is restored, we will be staging and testing building systems, including elevators, in an effort to restore each property to normal operations.
From there, we will create action plans that include initiating the insurance claim process, and working with qualified vendors to obtain quotes and facilitate immediate and essential work. Please note, in order to meet this need, we will be asking a number of qualified vendors to assist in these efforts, some of which you may not have worked with in the past.
Ultimately, our greatest concern is that our associates and the residents in our care are safe. The next step is having associates return to our offices and your communities to begin clean-up efforts and get your communities back to normal operations.
We will continue to provide important information you need to know. In the coming days, you will start to see more communication directly from your management team. This will include updates specific to your community.
As a reminder, our Customer Care Center is available 24 hours a day to answer any questions. You can reach them anytime at 407 952 0646 We anticipate a high volume of hurricane-related calls through this week. As a result, we are asking that routine, non-hurricane calls wait until later in the week.
In the meantime, we are thankful that the damage was not as catastrophic as we originally anticipated, and we ask for your continued patience as we, alongside local agencies, get to work on rebuilding after Hurricane Irma. As always, thank you for your partnership, and for allowing us to serve you – in good times and bad. It is truly our pleasure.